Information
Payment Terms.
Payments are processed securely via Wix Pay or Paypal when you place your order.
You do not have to have a Wix or Paypal account to make a payment, its very easy and secure
​
Postage Costs
We charge a minimum of £2.95 (if the items are small it is possible that the postage could be £2.95 for more than 1 item) small items will be sent recorded or special delivery (unless stated) larger items will be sent Royal Mail or 48 Hour Courier at a minimum cost of £8.95.
( Weight / Size Dependent )
All methods of shipping will require a signature upon delivery.
​
Delivery Schedule.
We will normally send your order to you within three working days, if there is a problem we will contact you immediately.
​
About Us
We want you to be happy, not only with your purchase but also with our service.
If you need to contact us please email us at sales@arabesque-gifts.co.uk
​
​
Making A Purchase.
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket, after you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order. U.K. V.A.T. at 20% is included in the price shown.
"Sorry At the moment we only ship to the U.K. we hope to change this soon, please feel free to send us your details & we will contact you when it changes
​
Privacy Policy
Here at Arabesque-Gifts we respect our customers privacy.
We will NOT disclose any of your information to any third parties.
We will NOT store your details or send you unsolicited mail.
We will NOTpass on your personal details or e-mail address to any third party.
Arabesque-gifts fully adheres to the Data Protection Act of 2018.
Cookies are used on this our site to keep track of the contents of your shopping basket, nothing else.
​
Our Guarantee and Returns Policy.
Please CONTACT US first for return instructions.
PLEASE NOTE: If you have ordered incorrectly you may return the item to us by RECORDED / SPECIAL DELIVERY.
Should you wish to return your order and request an exchange or refund this should be done within 7 days of receiving the item/s, the unused goods must be returned in their original condition and packaging. We will exchange as soon as possible for you. We reserve the right to exchange or replace items in part or as a whole, this applies "for example to Clocks where the mechanism or battery is faulty.
If you have just changed your mind and no longer want the goods, a full refund will be given only for the cost of the item, postage will be deducted. If we have sent the goods incorrectly, we will exchange your item an refund your postage or refund in full.
We cannot refund or exchange until the goods are returned to us, signed for & inspected.
It is up to the customer returning goods to ensure they are returned in original condition. This does not affect your statutory rights as a consumer. . All rights reserved.
All Goods are Inspected and dispatched in Perfect condition.
No Refunds will be issued If Goods are returned damaged or in a Substandard Condition.
​
If you need any help or info please email us @ sales@arabesque-gifts.co.uk and we will get back to you ASAP. If your query cannot be answered immediately, we will keep you informed of the progress.
​
​